Customised bookings allow you to override the title, description, duration, price and departure time of a product when you create a booking. Note, that custom bookings do not affect the availability of your regular departures.

Example of usage

You have an operation of walking tours around your city and you have departures at 12:00 each day. Availability for each departure is 8 PAX and the price per each participant is 50.

A booking agent gives you a call and wants to book your product for a group of 10 PAX visiting your city for a convention. The group has free time at 14:00, and since you are kind enough to consider the request, the agent offers you to pay 65 for each PAX.

To keep all this data in Bókun, and get correct information from your reports you book this as a custom booking.

Enable customised Booking in few steps

To enable customised bookings, open the product settings page by navigating to Products > Experiences.

In the list of experiences, select the experience you would like to activate customised bookings for.

To add the custom bookings option, toggle the "Show only required steps" so it turns grey and locate the Advanced section on the left hand side panel.


Toggle the "allow bookings with customised start times and prices (such bookings do not affect availability)" so it turns green. Remember to click "Save and Continue."

Now that you have enabled custom bookings for your product, the option of creating a customised booking appears when the tour has been chosen on the booking desk (Bookings > Booking Desk).

Further information on how to create custom bookings can be found here.

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