What is a payment provider, and why do I need it? 

A payment provider is an e-commerce application service provider that authorizes credit card payments for a business. It processes your customer's credit card on your website and manages the payment transaction. 

How do I access my money? 

The amount the customer paid for your product is deposited into your bank account by the paymet provider. Each payment provider has a different rule on when you will get your money deposited to your bank account. To learn more about this, please visit the payment providers website. 

Do payment providers charge a fee?

Yes, payment providers usually take a transaction fee for their service. This transaction fee amount varies, and it is always best to ask the payment provider directly or check their website on what the transaction fee is.

When do I need a payment provider?

The payment provider is only used to process bookings coming from your own website. You do not need to have a payment provider for OTA's bookings or Marketplace bookings. In these cases, the seller will process the payment from the traveller. 

Which payment providers does Bokun work with? 

Here is a list of the payment providers that Bokun integrates with listed by location.

Europe, USA, Canada, Australia, New Zealand, Singapore, Hong Kong

Europe, USA, Canada, Australia, New Zealand, Singapore, Hong Kong, Mexico and Brazil 

Almost all locations 


Iceland Only:

Note, the country list might not be exhaustive. To confirm this,please refer to the payment provider's website. If anything here does not fit with what the payment provider states, refer back to the payment provider for more updated information. 

What is the first step to get started using a payment provider?

If you do not use a payment provider, you'll have to first sign up for one of the payment provider listed above before integrating it with Bokun.

If you already use a payment provider, please make sure it is one that is supported by Bokun. If is not one of the providers that Bokun supports, you will not be able to intrgrate it with Bokun.

Can I choose not to take online payments on my website? 

Yes, you have the option to not accept payments at the time of booking.
 Here's more information on how you can use Bokun without a payment provider.

What do I do while I wait to be accepted by a payment provider? 

In the event that you are waiting to be accepted by a payment provider, you can set up your booking engine to not take payment at the time of booking (Accept "pay upon Arrival" bookings) , and add your payment option as soon as it is activated.

To find more specific instructions for each payment provider and how to add it to Bokun in order to integrate it with your booking engine, please visit this article.

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