Bookings

All about booking management: changes, cancellation, refunds, re-booking, invoices, bookings, and day to day stuff.

Ásthildur Skúladóttir avatar Völundur Jónsson avatar Bryndís Hafliðadóttir avatar
35 articles in this collection
Written by Ásthildur Skúladóttir, Völundur Jónsson, and Bryndís Hafliðadóttir
Booking management

How to add a refund to a booking

Refunding a payment is a routine job for all travel companies. This is how you add refund manually for your bookings.
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to cancel bookings

Cancelling bookings is never fun, but life happens and sometimes you can't operate your departure, or your customer is sick in bed
Bryndís Hafliðadóttir avatar
Written by Bryndís Hafliðadóttir
Updated over a week ago

How to add discount to already created bookings

Add discounts after bookings have been confirmed through the booking overview page
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to add pick-up location to an existing booking

Add pick-up information after bookings have been confirmed through the booking overview page
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to edit customer details on already created bookings

If your customer entered
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to edit experience bookings

Edit an existing experience booking, edit dates, times, number of travelers
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to add line items to bookings

Add custom line items after bookings have been confirmed through the booking overview page
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to refund your customer directly through Bókun

Refunding a payment is a routine job for all travel companies. This is how you refund directly to your customers card in Bókun.
Bryndís Hafliðadóttir avatar
Written by Bryndís Hafliðadóttir
Updated over a week ago

How to move bookings from one experience to another

Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to import bookings

Import all your bookings and update them in bulk with an Excel spreadsheet
Bryndís Hafliðadóttir avatar
Written by Bryndís Hafliðadóttir
Updated over a week ago

Traveler self-service cancellation

Allow your customers to cancel their bookings themselves
Bryndís Hafliðadóttir avatar
Written by Bryndís Hafliðadóttir
Updated over a week ago

Booking conversations

A conversation thread on bookings where seller and supplier can communicate in a chat
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

On-request bookings

Manually confirm your bookings when you receive them
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to navigate your booking overview page

From the booking overview page you can rebook, edit the booking and export the ticket and invoice.
Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to use booking notes

Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago

How to cancel marketplace bookings

Marketplace bookings are not sold by the supplier who owns the product. This article explains who can cancel bookings and why.
Völundur Jónsson avatar
Written by Völundur Jónsson
Updated over a week ago

How to add referral partners / agents to bookings you create manually in Bókun

Ásthildur Skúladóttir avatar
Written by Ásthildur Skúladóttir
Updated over a week ago