Bookings | Bókun Help Center

Booking management

How to send a manual email to your customers

Send a manual email to your customers with personalised information, updates, etc.

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to import bookings

Import all your bookings and update them in bulk with an Excel spreadsheet

Written by Bryndís Hafliðadóttir
Updated over a week ago

Traveler self-service cancellation

Allow your customers to cancel their bookings themselves

Written by Bryndís Hafliðadóttir
Updated over a week ago

Booking conversations

A conversation thread on bookings where seller and supplier can communicate in a chat

Written by Ásthildur Skúladóttir
Updated over a week ago

On-request bookings

Manually confirm your bookings when you receive them

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add a refund to a booking

Refunding a payment is a routine job for all travel companies. This is how you add refund manually for your bookings.

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add discount to already created bookings

Add discounts after bookings have been confirmed through the booking overview page

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add line items to bookings

Add custom line items after bookings have been confirmed through the booking overview page

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add pick-up location to an existing booking

Add pick-up information after bookings have been confirmed through the booking overview page

Written by Ásthildur Skúladóttir
Updated over a week ago

How to edit experience bookings

Edit an existing experience booking, edit dates, times, number of travelers

Written by Ásthildur Skúladóttir
Updated over a week ago

How to edit customer details on already created bookings

If your customer entered

Written by Ásthildur Skúladóttir
Updated over a week ago

How to navigate your booking overview page

From the booking overview page you can rebook, edit the booking and export the ticket and invoice.

Written by Ásthildur Skúladóttir
Updated over a week ago

How to resend confirmation email to your customer

How to resend booking confirmation email to the traveller

Written by Ásthildur Skúladóttir
Updated over a week ago

How to move bookings from one experience to another

Written by Ásthildur Skúladóttir
Updated over a week ago

How to use booking notes

Written by Ásthildur Skúladóttir
Updated over a week ago

How to gather customer information during booking process

Gather important information from your customers during the booking process

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to cancel and refund bookings

How to cancel bookings

Cancelling bookings is never fun, but life happens and sometimes you can't operate your departure, or your customer is sick in bed

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to refund your customer directly through Bókun

Refunding a payment is a routine job for all travel companies. This is how you refund directly to your customers card in Bókun.

Written by Bryndís Hafliðadóttir
Updated over a week ago

Sales Feed

How to use the sales feed

This article explains what the sales feed is and how to use it

Written by Bryndís Hafliðadóttir
Updated over a week ago

Sales segments explained

Each booking is tagged with a Booking Segment flag. But what does each of them actually mean?

Written by Völundur Jónsson
Updated over a week ago

How to export the sales feed to a spreadsheet

You can export the sales feed to an Excel spreadsheet to get a better overview of your booking history

Written by Ásthildur Skúladóttir
Updated over a week ago

Searching for cancelled bookings in the sales feed

The sales feed holds information about all your bookings. Learn how to filter the feed to show cancelled bookings.

Written by Völundur Jónsson
Updated over a week ago

Create Booking

How to book multiple products in a shopping cart

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to book products from your suppliers you have contracts with in the marketplace

When you have active Marketplace contracts, you can book your suppliers' products directly in your Bókun account

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to manually book experiences

How to book your own tours and your suppliers experiences on Bókun

Written by Bryndís Hafliðadóttir
Updated over a week ago

Calendar

Booking calendar

Overview of all your departures in one place. Make changes and assign resources with ease.

Written by Bryndís Hafliðadóttir
Updated over a week ago

Booking desk

This article explains what the Booking Desk is and how to use it to make customized bookings

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to create a customized booking

You can create customized bookings in the Booking Desk, allowing you to offer your customers more flexibility

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to enable customized bookings

This article explains how to enable customized bookings for experience products

Written by Bryndís Hafliðadóttir
Updated over a week ago

Experience Dashboard

Experience dashboard

This article explains what the Experience Dashboard is and how to use it

Written by Bryndís Hafliðadóttir
Updated over a week ago