Bookings | Bókun Help Center

Bookings

All about booking management: changes, cancellation, refunds, re-booking, invoices, bookings, and day to day stuff.

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38 articles in this collection
Written by Ásthildur Skúladóttir, Völundur Jónsson, Arndís Halldórsdóttir and 3 others

Add a book now button on your Facebook page

Drive more online bookings directly on your website by adding a Book Now button to your Facebook Page

Written by Bryndís Hafliðadóttir
Updated yesterday

Booking calendar

Overview of all your departures in one place. Make changes and assign resources with ease.

Written by Bryndís Hafliðadóttir
Updated over a week ago

Booking conversations

A conversation thread on bookings where seller and supplier can communicate in a chat

Written by Ásthildur Skúladóttir
Updated over a week ago

Experience booking feed

Shows created/new, modified, and cancelled bookings for selected date range.

Written by Ásthildur Skúladóttir
Updated over a week ago

Experience dashboard

This article explains what the Experience Dashboard is and how to use it

Written by Bryndís Hafliðadóttir
Updated over a week ago

Gather customer information during booking process

How to gather important information from your customers during the booking process

Written by Völundur Jónsson
Updated over a week ago

How to connect Bókun to Google Calendar - rebooked bookings (Part 2)

Update Google Calendar when you need to make changes to a customers booking

Written by Michael Simms
Updated over a week ago

How to connect Google Calendar to Bókun (Part 1)

Connect Google Calendar and Bókun together to see new bookings in your calendar as soon as they are made.

Written by Michael Simms
Updated over a week ago

How to connect Bókun to Google Calendar- canceled bookings (Part 3)

Update your Google Calendar when bookings are canceled by your customers

Written by Michael Simms
Updated over a week ago

How to create private tours for groups

Written by Ásthildur Skúladóttir
Updated over a week ago

How to enable customised bookings

This article explains how to enable customized bookings for experience products

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to refund your customer directly through Bókun

Refunding a payment is a routine job for all travel companies. This is how you refund directly to your customers card in Bókun.

Written by Ásthildur Skúladóttir
Updated over a week ago

How to send a manual email to your customers

Send a manual email to your customers with personalised information, updates, etc.

Written by Bryndís Hafliðadóttir
Updated over a week ago

Import bookings

Import all your bookings and update them in bulk with an excel spreadsheet

Written by Arndís Halldórsdóttir
Updated over a week ago

On request bookings

Manually confirm your bookings when you receive them. How to set up and confirm.

Written by Ásthildur Skúladóttir
Updated over a week ago

Traveler-protected email addresses for Viator customers

Email travelers with just one click from the Bókun sales feed

Written by Bryndís Hafliðadóttir
Updated over a week ago

Traveler self-service cancellation

Allow your customers to cancel their bookings themselves

Written by Bryndís Hafliðadóttir
Updated over a week ago

Sales Feed & Product Booking Feed

How to navigate your booking overview page

Written by Ásthildur Skúladóttir
Updated over a week ago

How to resend confirmation email to your customer

How to resend booking confirmation email to the traveller

Written by Ásthildur Skúladóttir
Updated over a week ago

How to use booking notes

Written by Ásthildur Skúladóttir
Updated over a week ago

How to use the sales feed

This article explains what the sales feed is and how to use it

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to use the product booking feed

How to Use the Sales Feed This article explains what the Product booking feed is and how to use it

Written by Friðrik Már Jensson
Updated over a week ago

Sales segments explained

Each booking is tagged with a Booking Segment flag. But what does each of them actually mean?

Written by Völundur Jónsson
Updated over a week ago

Searching for cancelled bookings in the sales feed

The sales feed holds information about all your bookings. Learn how to filter the feed to show cancelled bookings.

Written by Völundur Jónsson
Updated over a week ago

How to export the sales feed to a spreadsheet

Written by Ásthildur Skúladóttir
Updated over a week ago

Book: Experiences

How to book multiple products in a shopping cart

Written by Ásthildur Skúladóttir
Updated over a week ago

How to book products from your suppliers you have contracts with on marketplace

Written by Ásthildur Skúladóttir
Updated over a week ago

How to manually book experiences

How to book my own tours and your suppliers experiences on Bókun, and book multiple products in a shopping cart.

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to edit bookings

How to add a refund to a booking

Refunding a payment is a routine job for all travel companies. This is how you add refund manually for your bookings.

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add discount to already created bookings

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add line items to bookings

Written by Ásthildur Skúladóttir
Updated over a week ago

How to add pick-up location to an existing booking

Written by Ásthildur Skúladóttir
Updated over a week ago

How to cancel bookings

Cancelling bookings is never fun, but live happens and sometimes you can't operate your departure, or your customer is sick in bed

Written by Völundur Jónsson
Updated over a week ago

How to edit an experience booking

This article covers how to edit an existing experience booking

Written by Ásthildur Skúladóttir
Updated over a week ago

How to edit customer details on already created bookings

Written by Ásthildur Skúladóttir
Updated over a week ago

How to move bookings from one experience to another

Written by Ásthildur Skúladóttir
Updated over a week ago

Booking desk

Booking desk

This article explains what the Booking Desk is and how to use it to make customized bookings

Written by Bryndís Hafliðadóttir
Updated over a week ago

How to create a customised booking

This article explains how to create a customized booking using the Booking Desk.

Written by Bryndís Hafliðadóttir
Updated over a week ago