Automated messages allow you to send customised messages:
On booking confirmation
X days before travel
X days after travel
On booking cancellation
On booking change
You can also send a message to all passenger in a specific departure, e.g. all tours cancelled due to weather.
There are three different types of automated messages:
Do automatic or manual messages override messages from Bókun?
No, these messages do not override messages and notifications sent from Bókun, e.g. the booking confirmation and the customer invoice.
Do the messages override each other?
These messages do not override each other. If you have e.g. a message that's being sent out to all customers 3 days before arrival, a product specific message, also sent out 3 days before arrival, will not stop the account specific message. The customer will receive 2 messages.
Are the automated messages I set up sent to all customers?
No, there are a few exceptions to who received the automated messages:
Viator customer do not receive automated messages that are set to on confirmation
Expedia and GYG customers do not receive any auto messages