Automated messages enable you to send customised messages per product to your customers.
How to create automated, product specific messages
Select "Products" > "Experiences" and open up the product you wish to add an automated message to before selecting "Actions" > "Automated messages".
Select "Add" up in the right hand corner.
To create a new message, you need to fill in the settings requirements and the text you would like to include in your message.
Title: Add the title of the message. Just for internal use.
Active checkbox: If this is not checked, the message won't be sent out.
Message Trigger: Select at what point in time the message should be sent out:
X days before travel
X days after travel
Number of sent messages: Select between:
Always send this message for every matching product booking
Never send this message to the same customer more than once
Message subject: The email subject.
Message body: The main message. There are few options (place holders) you can select to be shown automatically in the message.
Select these options and they will appear in blue bubbles in the message text box. You can write your message around the automatic options.
Set a pick-up condition: You can send your message depending on pick-up selection. You can select between:
Only send message if pick up was booked
Only send message if pick up is offered but was not booked
Only send for a specific product: Select the product/products this message applies to.
Remember to save your changes.
Other message options:
You can send out automatic messages for all bookings on your account. e.g. 3 days before and after travels.
You can send out manual messages specific to a departure for Tour & Activities products: Here you can find more information on how to set up manual messages.