Automated messages enable you to send customised messages per product to your customers.
How to create automated, product specific messages
Select "Products" > "Experiences" and open up the product you wish to add an automated message to before selecting "Actions" > "Automated messages".
Select "Add" up in the right hand corner.
To create a new message, you need to fill in the settings requirements and the text you would like to include in your message.
Title: Add the title of the message. Just for internal use.
Active checkbox: If this is not checked, the message won't be sent out.
Message Trigger: Select at what point in time the message should be sent out:
- On confirmation
- X days before travel
- X days after travel
- On cancel
- On change
Number of sent messages: Select between:
- Always send this message for every matching product booking
- Never send this message to the same customer more than once
Message subject: The email subject.
Message body: The main message. There are few options (place holders) you can select to be shown automatically in the message.
- First name
- Last name
- Confirmation code
- travel date
Select these options and they will appear in blue bubbles in the message text box. You can write your message around the automatic options.
Set a pick-up condition: You can send your message depending on pick-up selection. You can select between:
- Only send message if pick up was booked
- Only send message if pick up is offered but was not booked
Only send for a specific product: Select the product/products this message applies to.
Remember to save your changes.
Other message options:
You can send out automatic messages for all bookings on your account. e.g. 3 days before and after travels.
You can send out manual messages specific to a departure for Tour & Activities products: Here you can find more information on how to set up manual messages.