This article will walk you through how to edit a booking (date, time, number of travelers), and how to cancel and rebook the experience.
Who is able to edit bookings?
Suppliers who book their own products can edit their bookings. Marketplace sellers can by default edit all aspects of the booking, but not the supplier because the seller is the merchant of record (holds the payment and owns the customer). It is possible to change these settings in marketplace contracts to allow the supplier to cancel and edit bookings.
How to edit bookings
Locate the booking you want to edit in the Sales Feed.
Click the product booking ID.
You can then do the following:
- Rebook the experience
- Change the date/time of the experience
- Edit the number of passengers
- Edit the number of extras
- Add new participants
- Edit pick-up information