With the Bókun App, you can carry out your operational tasks on the go and run your tours and activities smoothly. Use the app to help manage your logistics and deliver a good experience for your travellers.

Logging in

After downloading the app from either the App Store (iOS) or Google Play (Android) you can log in using your usual Bókun account credentials. If you have enabled 2-step verification in your Bókun account, you will be prompted to enter a verification code for the Bókun App too.

Schedule

Under Schedule, you’ll see all of today’s departures sorted by departure time.

Here you can:

  • Click the arrows at the top to see future departures
  • Filter the departures by resource or resource type by using the filter option in the top right corner.
  • Click on each departure to get a detailed view

By default, only departures with bookings are shown. If you want to view all departures, you can edit this under Settings.

Manage your resources

Resource users, e.g. guides and drivers, will only see the departures they are assigned to. You can create resource users in your Bókun account. Learn more about resource management and user accounts.

Pick-up

Under Pick-ups, you can see all of the pick-ups for today’s departure ordered first by departure time and then by pick-up location. Pick-ups state the number of passengers, the pick-up locations, the payment status, and more information on each booking.

Scan

Under Scan you can scan your customer tickets to check them in. Simply point the camera of your phone to the QR code found in the top-left corner of the customer’s ticket. After scanning, you can automatically change the booking status to Arrived and you get a quick view of the booking details. This can be changed under Settings in the Bókun App.

Alternatively, you also have the option to look up the booking manually by clicking Type in the booking reference button.

Settings

Under Settings you can edit the departure schedule and the scanner settings. Do note that your app settings are based on what you’ve set in your Bókun account, including bookings and user accounts. It’s always best to check that in your Bókun account on desktop or even on mobile web.

Experiencing problems? Troubleshoot issues with the Bókun App

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