How do I add a payment method to Bókun?
To add your credit card details, click on the gear icon in top right corner and click Account & Billing from the side menu.
Click Actions > Edit payment method.
Add your credit-card information or your PayPal account and click Add.
We recommend you add more than one credit-card as a payment method.
Note: Your payment information is processed and stored by Braintree - our PCI certified payment provider All communication between Bókun and Braintree are encrypted and secure.
How is Bókun's service fee calculated?
Starting October 1, 2019, your bookings made through resellers will be completely free. That means you will not pay Bókun for bookings from online travel agents (OTAs) such as Viator or Expedia, nor bookings from resellers you have created partnerships with using the Bókun Marketplace, travel agents, or offline booking sources.
The service fee is calculated as 2.9% of your total online booking value for the month (bookings made through Online Booking Engines, Storefronts and the Bókun API). Bókun currently collects this fee by credit card only. More information on Bókun Pricing
How does Bókun charge my card?
Bókun charges in USD. When bookings are made in EUR or any another currency, we convert the margin (2.9%) to USD using the official bank rate. When we then charge the service fee, we charge the value in USD and the card issuer converts home currency into USD, so any extra fees are dependent on the issuer bank. Bókun does not perform any extra surcharges for currency conversion.
First attempt to charge your card is on the 1st, every month - next attempt will be on the 2nd, then 5th, and lastly 10th. If the charge does not go through on the 10th, we will try again next month - same dates as mentioned here above.