In this article you will find information about common issues regarding pricing and how to troubleshoot them.

Prices not updating on Viator / Bókun
If your products are mapped between Viator and Bókun, this will apply to your products. Currently, prices are not mapped between Bókun and Viator. This means that if you update a product price in Bókun, you will also need to update it on Viator, it will not happen automatically. And vice versa, if you update a product price on Viator, you will also need to update it in Bókun, it will not happen automatically

"No price found" in booking engines
If you see a "no price found" error in your booking engine, here's how you can troubleshoot.

Navigate to Products > Pricing categories and in the list you can see if your pricing categories are set to "internal." That means they can only be booked within Bókun but not in the online booking engines. 

Uncheck the "For internal use only" box.

The pricing category and the prices will appear in the online booking engine now.



Red warnings in Price Catalog

If there is a red dot warning next to your Price Catalog tab in your product setup, you need to add prices.

If you've already added prices but the warning is still there, there are a few things to check.


You have to add prices for all currencies.

On the right of the page, you can see that there is a red warning box that says "currency XXX", "rates", and "pricing categories". This is telling you that the price is missing for currency XXX for these pricing categories. To add the price for this currency, click the currency dropdown box, choose the currency and add the prices.

You have to add prices for all pricing catalogs.

On the right of the page, you can see that there is a red warning box that says "pricing catalog XXX." This is telling you that the price is missing for pricing catalog XXX for these pricing categories. To add the price for this catalog, click the catalog dropdown box, choose the catalog and add the prices.

On the right of the page, you can see that there is a red warning box that says prices are missing. This is telling you that the price is missing for a certain date range. To add the price for the date range, click the date range dropdown box, choose the date range and add the prices.


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