If for some reason you need to send an email to a specific passenger to provide them with personalised information, updates to their bookings, etc., you can do that directly through Bókun. Note: You can now also email Viator passengers with the traveler-protected email address feature.

Select Bookings > Sales feed and locate a booking.

Click the "Send email" button within the booking.

Compose your email and click the blue "Send" button.

Can I send an email to everyone in a departure?
You can send a manual group message to your passengers for a specific departure. Here you can find more information on how to send a group message.

Can I send automatic messages?

You can send out automatic messages for all bookings on your account. e.g. 3 days before and after travels.
Here you can find more information on how to set up account specific messages. 

You can also send out automatic messages specific to individual products.
Here you can find more information on how to set up product specific messages.

Related articles

Traveler-protected email addresses

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