A cancellation policy is added to products by suppliers to set rules on how much to refund a customer if their booking is cancelled before a certain time. You can add more than rule to your policy which enables you to refund your customer 25% of the booking price if they cancel 24 hours before departure or 50% if they cancel with a 48-hour notice.

If you'd like to get more information on Bókun's Enhanced Refund Terms, check out this article: Enhanced Refund Terms: What are they and how do I add them?

If you haven't created your cancellation policies, check out this article that explains that process in detail: How to create a cancellation policy

To add cancellation policies to your Experiences, click Products > Experiences.

Select the Experience you want to add a cancellation policy to from your list of products.

Click Rates in the left-hand side menu

Click Edit next to the rate you want to add your cancellation policy to or, if needed, add a rate for your cancellation policy by selecting +Add rate

Choose the cancellation policy you want to apply to your experience and click on the blue Submit button.

You've now added a cancellation policy to your Experience. Make sure to add cancellation policies to all of your rates in all of your Experiences.

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