In some cases you can refund your customer directly via Bókun, it depends on the payment provider whether that is possible or not. For more detailed information on how to refund directly and which payment providers support that option click here.
When you need to do a refund on a booking it is important to keep the data in Bókun up to date by adding a refund.
If you want to remove the need for you to handle refunds, we recommend you check out Enhanced Refund Terms.
Refunding in Bókun will not automatically refund to the payers credit card, but only creates a credit record on the booking so the data in Bókun will be correct.
How to add a refund to a booking
Find the booking you need to refund in your sales feed.
Click the Payment tab at the top of the page. On the right-hand side, click the Add Refund button.
Enter the amount you need will be refunding, and click Save.
Doing the actual refund outside Bókun
Refunding money is straightforward when your customer has paid in cash, or if you can refund him cash.
However, when it comes to credit card payments, Bókun can not transfer money from your account to the customer's account. You need to contact your payment provider and ask for a refund, or log into the back-end systems your payment provider has given you access to.