How is Bókun's service fee calculated?
Starting October 1, 2019, your bookings made through resellers will be completely free. That means you will not pay Bókun for bookings from online travel agents (OTAs) such as Viator or Expedia, as well as resellers you have created partnerships with using the Bókun Marketplace, travel agents, or offline booking sources.
The service fee is calculated as 2.9% of your total online booking value for the month (bookings made through Online Booking Engines, Storefronts and the Bókun API). Bókun collects this fee by credit card only.
More information on Bókun Pricing
How does Bókun Charge my Credit Card?
Bokun charges in USD. When bookings are made in EUR or any another currency, we convert the margin (2.9%) to USD using the official bank rate. When we then charge the service fee, we charge the value in USD and the card issuer converts home currency into USD, so any extra fees are dependent on the issuer bank. In other words, Bókun does not perform any extra surcharges for currency conversion.
First attempt to charge your card is on the 5th, every month - next attempt will be on the 6th, 9th, and 14th.
If the charge does not go through on the 14th, we will try again next month - same dates as mentioned here above.
How Do I Add my Credit Card Details to Bókun?
To add your credit card details, click on the gear icon in top right corner and select “Account & Billing” from the side menu.
Add your card number, expiry date and security code (CVC) and click "Save."
Bókun is never able to see your credit card information.
Note: Your payment information is processed and stored by Borgun - our PCI certified payment provider. All communication between Bókun and Borgun are encrypted and secure.
I have an unpaid invoice, how do I avoid my account getting locked?
After several failed attempts to charge your card you might see a red banner warning you that your account will be locked in x amount of days.
If you want to settle these invoices please follow these steps:
- Start by making sure if your Credit card information is up to date and correct under the Account and billing section in Bókun. Ask yourself: Has my card expired? Is my old card still registered?
- If everything seems fine in Bókun we recommend you contact your payment provider and check if there is a problem with your card.
- Contact Bókun support as soon as possible. Open up a chat or send us an e-mail at firstname.lastname@example.org