Bókun has a live integration with Viator.com.

What a live integration means is when a customer is on Viator.com looking at your products, Viator shows availability directly from your Bókun account, and books according to you live availability. 

When a booking is created on Viator.com, the booking is delivered directly to your Bókun account and appears on all your passenger and pickup lists.

The first thing to do is to signup with Viator (if you haven´t done that already) so that you can get the integration information from you Viator Account.

If you do not have a Viator account already, these are the steps that need to be completed first: 

Step 1- Signup for a Viator account. Here is a link to the Viator site where you can signup.

Step 2- Once you have registered with Viator, you will upload your products in the Viator Extranet – Bokun does not automatically move product content to Viator, just the availability and bookings, so you need to add your product and prices on your Viator account to be able to link that product back to Bókun.

Step 3 – When you have set up your products in your Viator system, you can contact Bokun and we can upload your products to Bokun from Viator automatically. 

If you already have an active Viator account?

In the case you already have set up all your products on Viator, but you are new in Bókun and you have not yet set up your products. Bokun can upload your products from Viator to your Bokun account.

What you need to do is to send us your Viator supplier ID. You can send it to us by using the chat here in the bottom right hand corner on this page, via the chat on your Bokun account or as an e-mail to support(@)bokun.io.   

If you are not sure on what you Viator Supplier ID is, then you can find your Supplier ID by logging into your Viator account and the number is going to be in the top right hand corner on your Viator account:

to your Bokun account. After we upload your products all you have to do is to add the prices and how many seats are available per day.

If you have already set up your products in Bokun, proceed to the next step.

Integrating Bókun and Viator: What to do in Bókun 

After you have added all your prices and availability, let us know by sending us an e-mail  (support@bokun.io) or use the chat on your Bokun account. 

When you let us know that you have added prices and availability what we will do is to map/connect your products to Viator.

When we map the products we are connecting them to Viator so they will be bookable on Viator. 

When we are done with the mapping, we will let you know and you should be receiving bookings to Bokun from your Viator account.

What happens after the integration is live?

Bookings from all products mapped to Viator will appear instantly and automatically in your Bokun system.

Viator, will as before, process payments from your customer. You will invoice Viator and get paid from Viator as before.

If you change one of your products, e.g. update pricing categories in Bokun. You will have to notify your account manager at Viator and they will have to update your mapping at Viator.

What do I need to do when I add a new product in Bókun or Viator? 

The first thing you need to do is to create the new product both in Bokun and Viator. 

Then you need to add the product to the list of products that are available to Viator in Bokun.

In Bokun you select in "marketplace contract terms" which products are available for the Viator channel. When you create a new product it is not selected by default, you have to add it manually. 

To do that start by selecting "Contracts" from the top bar, then you select  "Contract Terms" from the drop down list: 

Select the Viator contract terms from the list of your contract terms: 

Go to the "Product Selection" tab and add the missing product to the list of selected products for Viator. You add the products by selecting the plus sign in front of the product on the left hand side of the screen: 

When the product is selected it goes to the selected product list on the left hand side of the screen. To save the changes go back to the "Terms" tab and save your changes: 

Now your new product is available for mapping on Viator. 

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