What is a booking agent?

Agents are resellers, who are external to Bókun and your organization, and have access to your Bokun product inventory, so that they can make bookings on your behalf. Agents sell your products, and you pay them a commission for that sale. Usually, booking agents are people or companies that you currently work with.

Why is it a good idea to set up booking agents in Bokun?
Adding booking agents can help reduce the extra time you take to manually add reservations from outside your organization. For example, if you work with a local travel agency that books your products, and they call you each time to make a resevatiom, you can add them as agent in Bokun, so that they can book products themselves without having to call you. 

How can booking agents book my products?

How do I pay my booking agent their commission?

To pay an agent their commission, you will have to communicate with them directly and come up with a system to do it outside of Bokun. You can keep track of your agents' sales by using the Agent Sales Report.

Where can I find the agent sales report?

You can find the agent sales report by going to Contracts in the top menu bar and then selecting Agent Sales from the drop down.

What are the different ways that agents can purchase my products?

1. Affiliate: Agent uses traveler credit card to book at full price using their Bokun login or booking area. Payment is processed to the supplier via their payment provider. Supplier then owes commission to the agent. (Hotel concierge and kiosks are examples. The traveler could book and pay in a booking area. The agent would then receive commission from the supplier.)

  • Supplier must have a payment provider on file for their internal bookings channel.

2. Reseller: Agent creates a booking on behalf of their traveler using Bokun login or booking area. Agent collects payment from traveler separately. Supplier then invoices the agent for the net price of the booking (full price minus commission).

  • Must have positive balance or overdraft limit. Agents can only book up to the value specified in their monthly overdraft limit. i.e.: if their overdraft limit is $1000 and the agent has booked $900 for the month, they'll be unable to complete another booking for $200.

3. Customer: Agent uses a credit card to book at net price using their Bokun login or booking area. Payment is processed to the supplier via their payment provider. The supplier does not owe or invoice anything. The agent will charge the traveler the full price to make a commission.

  • Supplier must have a payment provider on file for their internal bookings channel.

What is overdraft limit?

Overdraft limit is the cap at which you allow your booking agent to make bookings for until he has to renew his overdraft. For example, if you give an agent a cap of  100.000 USD, he can book up to that amount before he has to pay you to renew his overdraft. 

How do I add overdraft limit for my agent?

To add overdraft limit go to your booking agents and then select the agent you want o give overdraft limit to.

Under Overdraft limit, click edit and type the amount you want to add.

If I add a booking agent as a user of Bokun to make bookigns, what will they be able to see?

Agents have limited access of Bokun. Booking agents that are users will only have access to the Book: Experiences area and they will only be able to see their own sales.


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