Automated messages allow you to send customised messages: 

  • On booking confirmation 
  • X days before travel
  • X days after travel 
  • On booking cancellation 
  • On booking change 

You can also send message to all passenger in a specific departure, e.g. all tours cancelled due to weather.

There are three different types of automated messages: 

  1. Default automated messages to be sent out for all bookings, e.g. 3 days before and after travels
  2. Automated messages, customized per product
  3. Manual messages sent out to a specific departure: Experiences

Note: these messages are not overriding messages and notifications sent from Bókun. All customers will receive tickets and booking confirmation from Bókun as always. 

These messages do not override each other, e.g. if you have message sending out to all customers 3 days before arrival. A product specific message, also sent out 3 days before arrival, will not stop the account specific message. The customer will receive 2 messages. 

Manual messages are specific to Experiences products. 

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