Bookings made via Bokun are usually confirmed at the time of booking but in some cases, this setup doesn't' fit your product. You may e.g. need to reach a minimum number of participants to run a tour.

In cases where you can't guarantee availability at the time of booking, you can offer On request bookings. On request bookings enable you to have your product bookable online but with a disclaimer stating that the booking will be confirmed within a certain amount of time. When you manually confirm the booking, your customer will receive a booking confirmation.

Your individual products can only be either On request or with set availability, not both.

Please note that On request products can not be connected to OTAs (online travel agencies) such as Viator, Expedia and GetYourGuide.


How to set up On request products 

Select the product from your list of products that appears when you select  "Products" > "Experiences".  Here are instructions on how to set up a new product if you need to make one from scratch. We are however going to make those changes to an existing product.

When you've opened your product, select "Capacity" on the left of your screen. There you can select "On request". 

In "Start times" and "Calendar" you set your start times and dates as ususal.  You however set your confirmation deadline under "On request confirmation deadline".

Remember to save your changes.

Your product is now an On request product and will be booked as such. 

How to confirm on request bookings 

You can find all your On request bookings in your Sales feed. You can search for them by filtering your bookings by "Pending".

Select the booking you want to either confirm or reject by selecting its booking number.

Select "Respond to request".

Confirm or reject the booking. You can leave your customer a note with your reply if you like. 

After you confirm an On request booking, it becomes a confirmed booking and will appear as one.

If you reject an On request booking, it will automatically get cancelled.
If your customer as already paid either full price or deposit online, you will have to refund the customer. Here is more information on how to make refunds.

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