To add pick up to your Tours & Activities you have to enter the product and add the pickup option. You have three option of how to allow the customer to select pickup options. One is to offer a drop down list of hotels, two is to add a input field where the customer can write in their hotel / address, the third is a combination of the tow earlier options.

To add pickup options to you products start by selecting "Products" from the top bar and "Tours & Activities" from the drop down list.

Select the product you intend to add pickup off / drop off to from the list of products.


When you have entered the tour select the "Product settings" tab.

Scroll down the screen until you get to the Pick up/Drop off section.

Pick up / Drop off

Allotment - use allotment for pick up: This allows you to define an allotment (availability) for you pick up services. This is useful in the case you do not offer pickup for all your departures and in the case you have more limited availability for pickup, than for the activity itself. More information on pickup allotment can be found on this link.

Place Groups: This allows you to restrict which pickup places are available for this particular product. You can upload a list of your available pickup places (products -> pickup places). On the pickup places list you can add flags to e.g. all the pickup places in the centre of your town. This flag can be added to this field to restrict the available pickup options only to the place with the centre of your town flag. On this link you can find more detailed information on how to add pickup places.

Allow customer to enter custom pick up location: This allows the customer to write in a text field they custom pickup location. Check this option if you do not offer a predefined pickup list or if you want to offer this option alongside your predefined pickup list.

Pick up starts before departure: here you can add how long before departure the pickup starts. E.g. if you departure time is 09:00, the pick up might start at 08:30. In that case add 30 minutes in this field. This information will appear on the ticket the customer receives by e-mail when booking online.

Show pick up message on ticket: This allows you to show a pick up related message on the ticket the customer receives when booking. This message is departure dependent and is added when you create the departure time in a later step.

Show message on ticket when customer does not want pick up: This allows you to show a message on the customer ticket, if the customer does not select to be picked up. This message is the same irrelevant of departure time and is added in the text field below “Message on ticket when customer does not want pick up”.

Drop off: Checking this options allows you to offer drop off services for your activity. It is not necessary to allow this option unless you need to separate pickup and dropoff, or if you charge separately for pick up and drop off.

Place Groups: This allows you to restrict which dropoff places are available for this particular product. You can upload a list of your available pickup/dropoff places (products -> pickup places). On the pickup places list you can add flags to e.g. all the pickup places in the center of your town. This flag can be added to this field to restrict the available dropoff options only to the place with the center of your town flag.

Allow customer to enter custom drop off location: This allows the customer to write in a text field they custom drop off location. Check this option if you do not offer a predefined drop off list or if you want to offer this option alongside your predefined drop off list.

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