Combo Tours are tours that are combined from two or more other tours. Those tours could belong to the same company or belong to different companies who are using Bókun.
Lets just imagine a horse rental and a whale watching company who intend to create a combo tour based on a horse riding tour and an whale watching tour and lets call the trip “Horse and Whale fun”.
The availability in the combo tour is based on the availability of the two tours. Therefore, the availability cannot exceed the availability of the tour that has less availability. If the horse riding tour has three space available and the whale watching ten, then, there are never more than three seats available for the combo tour.
When a combo tour is booked, both the horse riding company and the whale watching company will receive bookings for their respective activities. The availability will reduce automatically and the passengers will appear on the participants and pickup lists.
In respect to pickup lists it is possible to set when creating the product, on whose pickup list the product should appear. E.g. lets say that your tour is set up so the customer starts with Horse Riding. After the Horse riding the customers are taken to the harbour where they go for the Whale Watching part. In this case, the Hotel the customer is staying at should appear on the pickup list for the Horse riding company, while for the Whale watching the passengers should appear on the pick up list and have the Horse riding company as their pickup place rather than their Hotels (because they are at the Horse Riding company not at their Hotel).
To create a combo tour, start by selecting “products” from the top bar and “Tours & Activities” from the drop down list.
Selec "add" to create a new activity - in the next step we will define that this is a combo activity.
To set this new activity up as a combo tour, check the box on the upper, right hand side, by “Combo Activity, This activity is a combination of other activities”.
The rest of the settings of this page define the basic settings for you combo product and is jut like for any other activity you might be creating.
Title: Enter a unique name for you product. Mandatory.
Product Code: a unique shortcode for this product. This is an optional field. (This is a unique reference number you use for you products, e.g. a product reference number in your accounting system. This is an optional field)
Excerpt: Add a short description for you activity. This is an optional field.
Cancellation Policy: Here you can select the cancellation policy that is applicable to this particular product. You can create cancellation policies by selecting “Products -> Cancellation Policies”
Flags: flags are connected to your API service and can be used to manage where on your web products are suppose to appear. If you are using booking engine widgets flags are irrelevant. This is an optional field.
Commission group: This is used to define groups you can set your products into, to control which commission is for each group. E.g. Day tours, multi-day tours etc. Commission groups are used to group together tours that have the same commission when you create a seller agreement on Marketplace. More information on commission groups can be found on this link. This is an optional field.
Customized bookings: Enabling this feature allows you to book your activity as a custom booking. This feature provides the option of booking a group for the regular activity. The group booking can be scheduled at any departure time and sold for any price you enter manually. More information on customized bookings can be found on this link. This is optional.
Departure based pricing: This option allows you to price each of your departures individually. E.g. the busy morning departure can be priced higher than the afternoon departure. This is optional.
Departure-dependent pickup and dropoff prices: This option allows you to price pick-up for each of your departures individually. This is optional.
Combo Activity: Check this box to create a combo activity. This option allows you to create this product as a combo product. A combo product is an activity you can connect to one or more other activities to derive the availability from the other activities.
Location: In location you can select the location where your activity is located / starts from. Location is something you have to set if you are integrating Bókun and Viator to offer real life availability for your products on Viator. If you are not using Viator, this field is optional.
Duration: This is the estimated duration of your activity. Not mandatory but recommended if you have an estimate of the duration.
Booking cutoff: This is to define how long in advance your activity is bookable online and for your resellers in Bókun marketplace. As an example If you enter 12 hours, your customers will not be able to book activities starting in less than 12 hours. Note, that your own employees can always book until departure, even though booking cutoff is 12 hours. Not mandatory but recommended.
Physical difficulty level: Select the difficulty level for your activity. This is an optional field.
Age limit: Select the age limit for your activity. This is an optional field.
Pick up / Drop off
Pick up - offer pickup services: Checking this options allows you to offer pickup services for your activity.
Allotment - use allotment for pick up: This allows you to define an allotment (availability) for you pick up services. This is useful in the case you do not offer pickup for all your departures and in the case you have more limited availability for pickup, than for the activity itself. More information on pickup allotment can be found on this link.
Restrict to places with these flags: This allows you to restrict which pickup places are available for this particular product. You can upload a list of your available pickup places (products -> pickup places). On the pickup places list you can add flags to e.g. all the pickup places in the center of your town. This flag can be added to this field to restrict the available pickup options only to the place with the center of your town flag. On this link you can find more detailed information on how to add pickup places.
Allow customer to enter custom pick up location: This allows the customer to write in a text field they custom pickup location. Check this option if you do not offer a predefined pickup list or if you want to offer this option alongside your predefined pickup list.
Pick up starts before departure: here you can add how long before departure the pickup starts. E.g. if you departure time is 09:00, the pick up might start at 08:30. In that case add 30 minutes in this field. This information will appear on the ticket the customer receives by e-mail when booking online.
Pick up pricing: Select whether pick up is free and included in the main price or if the customer pays extra to be picked up.
Show pick up message on ticket: This allows you to show a pick up related message on the ticket the customer receives when booking. This message is departure dependent and is added when you create the departure time in a later step.
Show message on ticket when customer does not want pick up: This allows you to show a message on the customer ticket, if the customer does not select to be picked up. This message is the same irrelevant of departure time and is added in the text field below “Message on ticket when customer does not want pick up”.
Drop off: Checking this options allows you to offer drop off services for your activity. It is not necessary to allow this option unless you need to separate pickup and dropoff, or if you charge separately for pick up and drop off.
Restrict to places with these flags: This allows you to restrict which dropoff places are available for this particular product. You can upload a list of your available pickup/dropoff places (products -> pickup places). On the pickup places list you can add flags to e.g. all the pickup places in the center of your town. This flag can be added to this field to restrict the available dropoff options only to the place with the center of your town flag.
Allow customer to enter custom drop off location: This allows the customer to write in a text field they custom drop off location. Check this option if you do not offer a predefined drop off list or if you want to offer this option alongside your predefined drop off list.
Drop off pricing: Select whether drop off is free and included in the main price or if the customer pays extra to be dropped off.
Extras on offer
Bookable extras have two roles.
The first option is to offer paid extras to upsell with your products, e.g. waterproofed camera, lunch pack, cd with pictures from your activity. You can attach questions to each extra the customer is required to reply to, e.g. with the lunch pack you could ask, Are you a vegetarian?
The second option is to have the bookable extras included in the main price. In that case the role of extras is to customize questions to ask the customer some product related questions. E.g. for Diving excursions you might want to ask the customer to answer questions related to their height and weight to have a dry suit ready for them when they arrive. You could also ask for their PADI certification and how many dives they have logged.
If you have created bookable extras they will appear here. You can select those that are applicable to this particular activity. If you haven´t created bookable extras this section will be empty and you can follow the steps in this article to create bookable extras and add them at later point. If you decide to create the extras now, remember to scroll first to the bottom of the page to save what you have done so you don´t have to start again.
In this step you have arrived to the tours main control board. The blue “combo activity “ sign indicates that this is a combo tour. The next thing to be done is to insert “start times /departures”. To do that you choose “add”.
The text that is added to these text fields can be used in two different ways.
First, your resellers in Bókun can access these descriptions in their Bókun account and can use it to get more detailed information on your activities.
Second, this text can be published on your website via Bókun´s API. In that case you can manage all you tour descriptions for your website in Bókun.
These textboxes are optional fields. However, it is recommended to fill in at least the Description of your activity for your resellers.
Description: add a description of your product. This is an optional field.
Whats included?: add what is included in your activity. This is an optional field.
What do I need to bring?: add what the customer should bring with them on your activity. This is an optional field.
Attention Points: add information here on special attention points you customers should be aware of. This is an optional field.
Keywords: keywords are related to API integration. This is an optional field.
Ticket per participant: Select this option if your product requires each participant to bring their own ticket. If this option is not selected one ticket will be produced per booking.
Override barcode format: Select this option if you need the ticket for this product to show different type of barcode than QR code. QR code is the default format.
Before continuing, remember to save so you won't loose all your work. (If you happen to leave the page accidentally before saving, you can go back on your browser and your data should be there).
When you save you go to the overview Product Page for this activity. On the product page you add pricing categories, departure times, prices and all other details required to set up a fully bookable product. You can always go back to this page and update the basic information by selecting the “Product settings” tab.
At the top of the page on the right hand side you have a task list, that tells you what tasks you have to accomplish to have a fully bookable product.
The first task is “Set up Pricing Categories”
Pricing Categories are the categories that you charge your customers by e.g. adults, children, price per person, vehicle etc. The pricing categories are going to appear in your online booking engine
he pricing categories are added to the products by selecting the “Add Pricing Categories”.
To add a category select the plus sign, by the name of the category you intend to add to this product.
There are three categories that are already created in your system that you can use ”Adults, Teenagers and Children”. These categories can be edited to show age range.
You have also the option to create your own custom pricing categories by selecting the link to the central pricing category list, or by selecting “Products -> Pricing Categories”.
Pricing categories are created centrally in Bókun. You can create each category once and use it for every tour you create. Instructions on how to create pricing categories can be found on this link.
The second task is to add start times / departures
You have two options for departure times “Fixed” and “Flexible”
- Fixed - means that you have fixed departure times e.g. 09.00 and 14.00. To add fixed departure times select fixed and then “Add”.
- Flexible - means that you do not have fixed departure times, instead you have the day bookable. To add flexible departure times select “flexible”.
Flexible departures is something you would do in the case you have an activity that is not time sensitive and enough to know what day the customer is arriving, e.g. museum, swimming pool etc. Or in the case you would like to customize your departure times, e.g. allow the customer to select “morning” or “afternoon” in the booking process. To add the options of r.g. Morning and Afternoon, select the “Product settings “ tab. There you have an option “Define flexible departure times and a text box to add your preferred options.
When you have saved your departure time, there appears an announcement that says the tour is not connected. Now it is time to add the tours the combo tour is based on.
At the bottom of the page an option to connect other activities to the departure time have appeared.
To add activities, write at least the two first letters of the name in the search box, of the activity this combo activity is based on and should receive availability from.
You can add one or more activities from you self or other suppliers you have a supplier contract with on Marketplace.
When the activities that should be added to the departure time have been selected they appear in a list below the departure time.
For each activity you have added you have two settings you have to look into.
You have to map out how you would like the passengers to booked for the base activities. This is an option because it is possible that the combo tour and the base tours have different pricing categories. E.g. the combo tour has only adults and children as pricing categories, while the base activities have Adults, Teenagers and children. In that case you would have to say that when the combo tours is booked, children should be booked e.g. as teenagers in the base activity.
You can define what information should be shown on pickup lists, given that you offer the option of pickup.
You can select, by selecting "Inherit from parent booking" that passengers who select pick up for the combo tours should appear with their respective hotels on the Horse Riding companies pickup list, because the horse riding is the activity the begin with in the morning. So the passengers are still at their hotels.
Then you can select "Specify manually" for the Whale Watching and add "Horse Riding Company" as a pickup location, rather than the hotel. Since the passengers are going to be at the Horse Riding company, not at their Hotels.
The third task is to add prices
To add prices to you product select the “Pricing” tab at the top of the product page.
In the pricing you can add prices to this product for each of your price catalogs (given that you have more than one), in all currencies you have activated.
On the left hand site you will see in the red box ,what prices in which currencies and which price catalogs are missing for this product.
Prices are manage centrally in Bókun, this view in the product page, only allows you to add prices to your products. To manage date ranges, currencies, add more proce catalogs etc. select the “Manage price catalogs and date ranges” link or select “Products -> Pricing”
When you have added and saved your prices the product is ready for sale and the only thing left to do is to select the “Publish now” button in the top right hand corner. Don't worry about publishing the product, it is not going anywhere for sale unless you add it somewhere to be sold or set up contract with your re-sellers on marketplace.
Closing days on Combo Products
Combo products get their availability from the products they are based on. So if e.g. the Horse Riding trip is sold out the combo product is sold out. You have one option to manage the availability for you combo product, by closing days. E.g. maybe you don't want your combo activity to be available in September Then you can close September, even thought both of the base products are still available from the respective vendors.
To close days select the "Product info" tab at the top of the product page.
At the bottom of the product page you have a calendar, where you can see closed days after you add closures. To add a closure select "Add" by closures.
Select the dates that the combo products should be closed.
On the product page you have options to add few more items that have not been covered in this article. It is not mandatory to add any of these items and services to the products., most of them are used in the case you are using Bókun´s API to integreate Bókun fully to your website rather than using easily pluggable booking widgets.
You can find further information on the items on the product page on these links: