On the 5th of august 2017, there was a change on how marketplace contracts are set up. The contracts that were already in place are unchanged and are valid as they are, so you not need to update right away, you can just do that when you need to update something in the contracts.

What has changed is that you do not define commission on the contract, you define the commission and the available products when you set up your contract terms.

In the update a contract term was created for all your current contracts, so now you do have a list of all your sellers in "Contract Terms". 

So when you need to up date your contracts, you have two options: 

  1. Edit the current contract terms per seller and keep each with unique contrac terms. 
  2. Set up default contracts, that you can use for all your sellers. Then you could create e.g.

    - Basic contract 10-15% commission
    - Hotel contract 15 - 15% commission
    - Agent contracts - net prices

    Then when you update your contracts e.g. withe your hotel resellers you can give them the standard Hotel Terms and use the same contract for all your Hotel resellers.

    Then you  can always keep some sellers that don't fit into boxes separate. 

Create or update Terms for you marketplace contracts

The first step in updating contracts, is to update your contract terms. In the contract terms you define which products, commissions and prices are available for the contract.

To update contract terms select "Contracts" on the top bar, then select "Contract terms" from the drop down list. 

Here are detailed information on how to set up and edit your contract terms. 


Update Contract Terms on your marketplace contracts 

When you have set up contract terms you have to go to Marketplace to update the contract. Step one is to create the Contract Terms, step two is to add the terms to the marketplace contract and update the contract. 

Select "Contracts" on the top bar and "Marketplace" from the dropdown list.

Find the company you need to update your contract with. 

Now to update the contract you select the terms that are applicable to the contract, you start by selecting "Click here to propose amendment" 

Then you get up a form for the contract you can edit and to send a new proposal: 

There are 3 - 4 tabs on the contract: 

  • Terms: where you specify the basic settings, e.g termination dates and signatures
  • Products: here you have list of products that are available to this contract 
  • Pricing: here you see the prices that are valid for this contract 
  • Other: custom fields you have created for your contracts. Here are more information on adding custom fields

Change contract terms

At the top of the page you see who is sellers and who is supplier in this proposal.

There below you have the term settings: 

Contract terms:  Select here the contract terms that are available to this contract. The terms include the price catalogue, commission, currency and which products are available for this particular contract. The contract terms are created by selecting "Contracs -> Contract Terms"

NOTE: that if you are editing a contract where you are seller you will not have Contract terms. The contract terms are always selected on the suppliers side. The suppliers add the contract terms and send the contract back to you for verification and either approval or counter proposal. 

Supplier is allowed to cancel bookings made by the seller's customers - check this box if you would like the supplier to be able to cancel and edit bookings you as a reseller have created for the suppliers products.Supplier prices will be locked during the duration of the contract - Check this box if you would like to freeze the current price catalogue on this contract. This means when the supplier updates their prices, your contract is going to be stuck on the old prices.

Seller shares the customer contact details with the supplier: - select whether and when the supplier should see the contact details from the customer.

The next section is Expiry date & termination. Here you set how long the contract is valid for and when it can be terminated. 

Expiry date: set the expiry date for the contracts, e.g. 1. jan two years from now.
Supplier termination: determine the notice period for suppliers to terminate a contract. e.g. 30 days notice.
Seller termination: determine the notice period for sellers to terminate a contract. e.g. 30 days notice. 

Suppliers signature: Sign the contract. Both the sellers and suppliers signature will appear on the contract. 

Enter a comment: Write a message to the company you are suggesting a contract to, e.g. a small introduction of your company. This is a mandatory field. 

Then select "Send proposal" 

Now you have sent your proposal and just have to wait to hear back from the other company. The contract that is valid now, is valid until the new proposal is accepted. 


What happens next? 

The other company can accept, reject or send a counter proposal. 

If you are a seller who sent a proposal to a supplier, you will receive a counter proposal with the suppliers terms for his products. You can then agree to the terms or send a counter proposal. 

When both parties have accepted the agreement, you have access to the other parties products.

Ther other three tabs on the contract, are to review and see which products and prices are available according to the contract. 

  • Products: here you have list of products that are available to this contract 
  • Pricing: here you see the prices that are valid for this contract 
  • Other: custom fields you have created for your contracts. Here are more information on adding custom fields

Linked Articles 

Here is an article that describes how to book the suppliers products.

Here is an article that describes how to embed a booking engine from the other party to your website.

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